WORLDWIDE SHIPPING & DELIVERY

At TracyPickCo, we want your Áo Dài to arrive safely, beautifully, and in time for the moments that matter.

We ship both within the United States and internationally. Because our collection includes Ready-to-Ship, Pre-Order, and Made-to-Order Áo Dài, processing and delivery times may vary by design.

Please refer to the estimated timeline shown on each product page before placing your order.

1. PROCESSING & PRODUCTION TIME

Processing time is the time needed to prepare your Áo Dài before it is handed over to the shipping carrier.

Ready-to-Ship — U.S. Stock

Items currently available in our U.S. inventory are ready to ship and typically arrive within:

• Standard Shipping: approximately 4–6 business days
• Express Shipping: approximately 1–3 business days, depending on your delivery location.

Please note that delivery times may be slightly longer if your shipment falls over a Saturday, Sunday, or public holiday, as carrier operations may be limited during these days.

Made-to-Order — Vietnam Production

For styles or sizes that are not currently in stock, your Áo Dài will be prepared after your order is placed.

• Standard Sizes (S–2XL): approximately 5–8 business days to process before shipping.
• Plus Sizes (3XL and above): approximately 1–2 weeks to process, as additional production time may be required.

Please note that processing times may vary slightly depending on the design, fabric availability, customization requirements, and order volume.

The estimated processing time shown on each individual product page will always take priority.

Wedding Áo Dài — Made-to-Measure

Our Wedding Áo Dài pieces are made to order with extra attention to fit, measurements, and finishing details.

• Production Time: approximately 1–2 weeks after your measurements have been reviewed and confirmed by both you and our Production Team.

Production will begin only after all required measurements and customization details have been fully confirmed.

If additional measurements or clarification are needed, our team will contact you before production begins. Please reply as soon as possible to avoid delays to your order.

For highly customized or more detailed designs, additional production time may be required. If this applies to your order, our team will let you know in advance.

Custom & Size Adjustments

Orders requiring custom sizing, length adjustments, or other modifications may need additional production time. The timeline begins once all measurements and customization details have been confirmed by our team.

2. ESTIMATED SHIPPING TIMES

Once your order has been completed and dispatched, estimated transit times are:

U.S. Stock → United States: approximately 4–6 business days

Vietnam → United States: approximately 7–12 business days

Vietnam → Rest of the World: approximately 10–16 business days

Total Delivery Time

Processing / Production Time + Shipping Time = Estimated Total Delivery Time

Shipping time begins after your order has been packed and handed over to the carrier.

Please note: The estimated shipping times above are based on normal transit conditions, including smooth customs clearance and regular carrier operations.

While we always do our best to ensure your order arrives on time, delays may occasionally occur due to circumstances beyond our control, including weather conditions, flight disruptions, customs inspections or clearance, carrier delays, peak shipping seasons, public holidays, or other unexpected logistics issues.

In such cases, delivery may take longer than the estimated timeframe. Our team will always be available to help you check your shipment and work with the carrier whenever possible.

3. SHIPPING COSTS

Shipping costs are calculated based on your:

• Delivery location
• Product
• Shipping origin
• Selected shipping method

The exact shipping charge will be displayed at checkout.

One Order, One Shipping Address

Each order can be shipped to one address only.

If you would like products sent to different addresses, please place separate orders.

Express & Rush Shipping

Express or expedited shipping may be available for an additional fee.

4. DUTIES & TAXES

We want to make the international delivery process as simple and transparent as possible. Duties and taxes are handled differently depending on the shipping method you select.

Standard Shipping

For orders shipped via Standard Shipping, including orders delivered to the United States and other international destinations, TracyPickCo will handle and pay applicable import duties, VAT, customs fees, or other import-related charges in advance when required.

In most cases, customers using Standard Shipping will not be required to pay additional import duties or customs fees upon delivery.

Simply place your order and wait for your Áo Dài to arrive — we will take care of the applicable import charges on our side whenever required.

Express Shipping

For orders shipped via Express Shipping, any applicable import duties, VAT, customs fees, brokerage fees, or other charges imposed by the destination country or shipping carrier are the responsibility of the customer.

These charges are not included in the product price or Express Shipping fee.

The amount and payment requirements may vary depending on:

• Your destination country
• Local customs regulations
• The shipping carrier
• The declared shipment information
• Applicable import tax or VAT regulations

We strongly recommend monitoring your tracking information and any notifications from the shipping carrier after your order has been dispatched.

If customs duties or other charges are required, please complete the requested payment or customs procedure promptly to avoid unnecessary delivery delays.

Important Note

Customs regulations, import duties, VAT, and related fees vary by country and shipping method.

While TracyPickCo covers applicable import-related charges for Standard Shipping when required, customers selecting Express Shipping are responsible for any duties, taxes, customs fees, or other charges that may arise.

For Express Shipping orders, delays caused by unpaid customs charges, incomplete customs procedures, or delayed responses to the shipping carrier are outside TracyPickCo's control.

If you are unsure which shipping option is best for your order, please contact us before placing your order. Our team will be happy to assist you.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation with your tracking number.

Please allow up to 2–3 business days for the carrier's tracking system to begin showing updates after the tracking number has been created.

If your tracking information has not updated after this period, please contact us with your Order Number and we will be happy to help.

6. EVENT DATES & TIME-SENSITIVE ORDERS

Ordering an Áo Dài for a wedding, tea ceremony, Tết, graduation, family celebration, photoshoot, or another special event?

We strongly recommend contacting us before placing your order if you have a specific date you need your Áo Dài by.

Our team can help check:

• Current stock
• Production timeline
• Your size
• Shipping origin
• Available express options
• Estimated delivery timeline

We will always do our best to help you choose the safe option for your event date.

7. SHIPPING DELAYS

During holidays, Lunar New Year, peak shopping periods, or periods of high order volume, processing and transit times may be longer than usual.

International shipments may also experience delays caused by:

• Customs clearance
• Weather conditions
• Flight disruptions
• Carrier network delays
• Local delivery conditions

While these circumstances are outside TracyPickCo's direct control, we will always do our best to support you and work with the carrier when an issue occurs.

Working Hours (GMT+7)

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 12:00

You are always welcome to message us outside of these hours. Our team will get back to you as soon as possible, although response times may be slightly longer outside our regular working hours.